Privacy Policy

Last Updated: January 1, 2024

Introduction

At Go Connectivo ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP services, website, and related applications.

Information We Collect

Personal Information

We collect personal information that you provide to us, including:

• Account Information: Name, email address, phone number, billing address, and payment information
• Business Information: Company name, business address, tax ID, and industry type
• Communication Data: Call logs, voicemail messages, text messages, and video recordings
• Technical Data: IP address, device information, browser type, and usage statistics

Automatically Collected Information

When you use our services, we automatically collect:

• Device identifiers and hardware information
• Network connection information and quality metrics
• Usage patterns and service performance data
• Location information (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide and maintain our VoIP services
• Process payments and manage billing
• Improve service quality and performance
• Provide customer support and technical assistance
• Send service-related communications and updates
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or security issues
• Develop new features and services

Data Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and billing services
• Cloud infrastructure providers
• Customer support platforms
• Analytics and monitoring services
• Marketing and communication tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and regulatory requirements
• Respond to lawful requests from government agencies
• Protect our rights, privacy, safety, or property
• Enforce our terms of service and agreements
• Prevent fraud or security issues

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for accounting and tax purposes

When personal information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your personal data
• Request data portability

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting our customer support team
• Updating your communication preferences in your account settings

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

Your continued use of our services after changes are made constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

• Email: compliance@goconnectivo.com
• Mail: Go Connectivo Privacy Team, 522 Glenwood Ave, Williamsport, PA 17701, USA

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and implementation. You can contact our DPO at compliance@goconnectivo.com.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us at compliance@goconnectivo.com.

GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR) and provide additional protections for your personal data. You have the right to lodge a complaint with your local supervisory authority if you believe we have violated GDPR requirements.