Frequently Asked Questions

Getting started is easy! Simply choose your plan on our services page, sign up for an account, and our team will guide you through the setup process. Most customers are up and running within 24-48 hours.

All you need is a reliable internet connection and a compatible device. You can use IP phones, softphones on your computer, or our mobile app. We can provide recommendations for compatible hardware if needed.

Yes! We support number porting from most carriers. The process typically takes 7-10 business days, and we'll handle all the paperwork for you. Your service will remain active during the transition.

All plans include unlimited calling within the US and Canada, voicemail-to-email, call forwarding, caller ID, call waiting, and access to our mobile app. Higher-tier plans include additional features like video conferencing and call recording.

Absolutely! Our mobile app is available for both iOS and Android devices. You can make and receive calls using your business number, access voicemail, and use all the same features as your desk phone.

Yes, call recording is available on Professional and Enterprise plans. You can record calls automatically or on-demand, and recordings are stored securely in the cloud for easy access and compliance.

Video conferencing is included in Professional and Enterprise plans. You can host HD video meetings with screen sharing, recording, and up to 500 participants depending on your plan.

No, we don't charge any setup fees for our standard plans. Enterprise customers may have custom setup requirements, but we'll always be transparent about any additional costs upfront.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and ACH bank transfers. Enterprise customers can also arrange for monthly invoicing.

Our plans are month-to-month with no long-term contracts. You can cancel anytime. Enterprise plans may have different terms, but we'll always make this clear upfront.

Yes! We offer a 14-day free trial for all our plans. No credit card required. You'll have full access to all features during your trial period.

For optimal call quality, we recommend at least 100 kbps upload and download per concurrent call. Most modern broadband connections easily support multiple simultaneous calls.

We offer several failover options including call forwarding to mobile phones, simultaneous ring, and backup internet solutions. Your calls can automatically redirect to ensure you never miss important communications.

We offer 24/7 technical support via phone, email, and live chat. You can also access our comprehensive knowledge base and video tutorials for self-service support.

Yes, we provide comprehensive onboarding and training for all new customers. This includes live training sessions, video tutorials, and documentation to ensure your team gets the most out of our platform.